Support and Contact

Last updated: July 3, 2026

This Support and Contact page explains how to contact LivingNPC Engine for account help, billing questions, privacy requests, bug reports, simulation issues, content reports, and security concerns.

LivingNPC Engine is currently operated by Daryl Vetesnik, working under the informal studio name Liminal Realms Studios.

For support, contact:

Email: admin@livingnpc-engine.com

Support is currently provided in English only.

1. Support Channels

Email Support

The primary support channel is email: admin@livingnpc-engine.com

Use this email for:

  • account and login issues
  • billing and subscription questions
  • privacy and account deletion requests
  • bug reports
  • simulation or AI output issues
  • content, abuse, copyright, or impersonation reports
  • security reports
  • general product feedback

In-App Support Form

An in-app support or report form may be added to LivingNPC Engine to make it easier to submit bug reports and feedback from inside the app.

Until that form is available, or if the form is not working, email support remains the primary contact method.

No Phone Support

LivingNPC Engine does not currently offer phone support.

Please do not attempt to contact us by phone, text message, or social media for account, billing, privacy, or security matters. Use the support email listed above so the request can be tracked and handled properly.

2. Response Times

We aim to respond to support requests as soon as reasonably possible.

Response times may vary depending on:

  • the type of request
  • the complexity of the issue
  • whether additional information is needed
  • current support volume
  • weekends, holidays, or availability

Security issues, account-access issues, billing issues, privacy requests, and reports involving abuse or harmful content may be prioritized where appropriate.

This support policy may be updated in the future if LivingNPC Engine hires staff, adds dedicated support coverage, or changes its support process.

3. Before Contacting Support

When contacting support, please include enough information for us to understand and investigate the issue.

Helpful information may include:

  • the email address associated with your LivingNPC Engine account
  • the page or feature where the issue occurred
  • the approximate date and time of the issue
  • the browser and device you were using
  • any visible error message
  • steps to reproduce the issue, if applicable
  • relevant project, character, or simulation names, if applicable
  • whether the issue happened once or repeatedly

Please do not send:

  • your password
  • full payment card numbers
  • private keys, API keys, or secrets
  • unnecessary sensitive personal information
  • confidential third-party data unless required to explain the issue

If screenshots are helpful, you may attach them to an email. Screenshots or files should only be submitted by email unless an official in-app upload option is later provided.

4. Account and Login Help

Contact support if you need help with:

  • signing in
  • account access
  • password reset issues
  • account recovery
  • unexpected account errors
  • account deletion questions

If you forget your password, use the password reset or account recovery option available through the app login flow.

For security reasons, support may need to verify that you control the account before helping with certain account-related requests.

Support will not ask you to email your password.

5. Billing and Subscription Help

Billing support is currently handled through: admin@livingnpc-engine.com

LivingNPC Engine uses Stripe for billing and subscription management.

Where available, users should use the Stripe Customer Portal to:

  • view or manage subscriptions
  • update payment methods
  • review invoices or receipts
  • cancel a subscription
  • manage billing information

Contact support if:

  • you cannot access the billing portal
  • you believe you were charged incorrectly
  • you have a subscription status issue
  • you have a question about cancellation
  • you have a refund-related question
  • a payment failed unexpectedly

Do not send full payment card numbers by email. LivingNPC Engine does not process card details directly through support email.

Billing, subscription, cancellation, and refund rules may be described in a separate Billing, Subscription, Cancellation, and Refund Terms document.

6. Privacy and Account Deletion Requests

Privacy requests should be sent to: admin@livingnpc-engine.com

You may contact us about:

  • account deletion
  • access to personal information
  • correction of personal information
  • deletion of personal information
  • questions about data retention
  • privacy concerns
  • consent withdrawal, where applicable

We may need to verify your identity or account ownership before fulfilling privacy-related requests.

Privacy and deletion requests may be subject to legal, security, fraud-prevention, tax, billing, backup, or recordkeeping requirements. Additional details may be provided in the Privacy Policy and Data Retention Policy.

Related documents may include:

  • Privacy Policy
  • Data Retention Policy
  • Account Deletion or Privacy Request Instructions
  • Cookie / Tracking Notice

7. Bug Reports

Contact support if you find a bug or technical problem in LivingNPC Engine.

Useful bug report details include:

  • what you were trying to do
  • what happened instead
  • the page or feature where the issue occurred
  • the browser and device used
  • any error message shown
  • whether the issue happened once or repeatedly
  • screenshots, if useful
  • steps to reproduce the problem

Examples of bugs include:

  • a page failing to load
  • a button not working
  • a project or character not saving
  • a simulation failing unexpectedly
  • a broken layout on desktop or mobile
  • incorrect usage or plan display
  • unexpected account or billing behavior

Bug reports help improve the app, especially during public testing.

8. Simulation and AI Output Issues

LivingNPC Engine uses AI-assisted simulation features. Simulation results may sometimes be unexpected, incomplete, inconsistent, incorrect, or affected by provider availability.

Contact support if:

  • a simulation fails to complete
  • a simulation returns malformed or unreadable output
  • a character behaves in a way that appears inconsistent with saved state
  • simulation history does not appear correctly
  • a proposed change appears incorrect
  • an approved or applied change does not appear as expected
  • a dry run appears to have affected persistent character state
  • an AI output raises a safety, abuse, or policy concern

When reporting a simulation issue, please include:

  • project name
  • character name or names
  • approximate date and time
  • whether the simulation was single-character or two-character
  • whether dry run was enabled
  • a short description of the scenario
  • what result you expected
  • what result you received
  • any visible error message

Do not include highly sensitive personal information in simulation prompts or support reports unless it is necessary to explain the issue.

9. Content, Abuse, Copyright, and Impersonation Reports

Contact support at admin@livingnpc-engine.com to report content or use of LivingNPC Engine that may violate the Terms of Service, Acceptable Use Policy, or applicable law.

You may report:

  • abusive or harassing content
  • illegal or harmful content
  • content involving exploitation or threats
  • unauthorized use of copyrighted material
  • unauthorized franchise or character use
  • impersonation concerns
  • misuse of real-person characters
  • privacy-invasive content
  • attempts to evade safety or usage rules
  • other inappropriate or prohibited content

Please include:

  • a description of the issue
  • the relevant account, project, character, simulation, or content, if known
  • why you believe the content is inappropriate, unlawful, unauthorized, or harmful
  • proof of rights or authority, if you are making a copyright or rights-related complaint
  • your contact information for follow-up

LivingNPC Engine may investigate reported content and may remove, restrict, suspend, or take other action where appropriate under the Terms of Service, Acceptable Use Policy, or applicable law.

Do not use this process to make false, abusive, or bad-faith reports.

10. Security Reports

Security reports should be sent to: admin@livingnpc-engine.com

Use this contact for:

  • suspected account compromise
  • unauthorized access concerns
  • vulnerabilities
  • exposed secrets or credentials
  • payment or billing security concerns
  • authentication or session issues
  • data access concerns
  • abuse of technical systems
  • other security-related reports

When reporting a vulnerability or security issue, please include:

  • a clear description of the issue
  • affected page, endpoint, or feature, if known
  • steps to reproduce, if safe to provide
  • screenshots or logs, if useful and safe to share
  • whether any account or data appears to be affected
  • your preferred contact information for follow-up

Please do not:

  • access, modify, delete, or copy another user’s data
  • disrupt the service
  • perform denial-of-service testing
  • attempt social engineering
  • publicly disclose a vulnerability before giving us a reasonable opportunity to investigate
  • include unnecessary personal data in the report

Security reports may be prioritized based on severity, exploitability, user impact, and the information provided.

11. Emergency and Safety Notice

LivingNPC Engine support is not an emergency service.

If there is an immediate risk of harm, danger, violence, self-harm, or another emergency, contact local emergency services or an appropriate crisis support service.

Do not rely on LivingNPC Engine support email for urgent emergency response.

12. Related Policies

This Support and Contact page should be read together with the other LivingNPC Engine legal and policy documents, including:

  • Terms of Service
  • Privacy Policy
  • Acceptable Use Policy
  • AI Use and Simulation Output Disclaimer
  • Billing, Subscription, Cancellation, and Refund Terms
  • Data Retention Policy
  • Cookie / Tracking Notice
  • Security / Vulnerability Reporting Page, if later separated from this page

If there is a conflict between this Support and Contact page and a more specific policy, the more specific policy may control for that subject.

13. Changes to This Page

We may update this Support and Contact page from time to time.

Updates may be made to reflect:

  • new support channels
  • staffing changes
  • billing process changes
  • privacy request process changes
  • app feature changes
  • security reporting process changes
  • changes in applicable law or operational needs

The “Last updated” date at the top of this page shows when it was last revised.